Once you have made your payment, there are 2 ways that you can access your subscription:
A) You will receive an email to the address you set the account up with (make sure to check your junk!). This email will have a link to the subscription and will be available to play straight away. You just have to make sure you are logged into the website on whichever device you would like to play the video from.
B) Return to the website, make sure that you are logged in by checking the top left corner. Head to either the Complete Programme, Second Trimester or Third Trimester page and the videos will have only a play button on it. Press this and get practising! Please note, if you have purchased the Complete Programme, you will have to go via that programme page - you cannot access the videos via the Second or Third Trimester pages.
If the above two options haven't worked, then we recommend:
- Double checking you are definitely logged in to the website. You will be able to tell because the button on the top left corner will either say "Log In" or the username you created when you set up your account. If it's the former, press that button and log in using your details.
- If you are definitely logged in using the same details then double check the payment went through (sometimes PayPal can be a little bit funny!)
- Double check that your subscription has not expired.
- If none of those options are the case then email hello@gracehurry.com and we will do our best to troubleshoot or offer a refund.
