Question 1

Is this a one off payment?

Accepted Answer

Yes! Once you have made payment for the programme of your choice you have access to it for the allotted amount of time as specified on your confirmation email.

Question 2

Do I receive all classes at once?

Accepted Answer

Yes, you will receive all classes at once and be able to access these as many times as you wish throughout your subscription.

Question 3

Do I need props and equipment?

Accepted Answer

Depending on the programme purchased, you might need certain props or equipment. These will be listed in the programme description.

Question 4

Can I repeat classes?

Accepted Answer

Yes! The programme is designed so classes can be repeated throughout your subscription. Return to your favourites whenever you fancy!

Question 5

Should classes be completed in a specific order?

Accepted Answer

We recommend completing the classes in the order. The classes are designed so that they build one on top of the other,  but if you want to go back and repeat anything, please feel free!

Question 6

What are the physical guideline activities for pregnant people?

Accepted Answer

You can find the official guidelines for the physical activity for pregnant women below, as advised by the UK government. We also have a pregnancy specific programme.

https://static.wixstatic.com/media/deed1f_1bb1d7ebfed74db8974d4132d39a3ebe~mv2.jpg

Question 7

What are the T&Cs of purchase?

Accepted Answer

Once you have chosen your plan, you are unable to cancel unless due to extenuating circumstances. Please contact hello@gracehurry.com (hello@gracehurry.com)if you feel you are entitled to a refund.

Question 8

I can't access my programme. What do I do?

Accepted Answer

Once you have made your payment, there are 2 ways that you can access your subscription:

A) You will receive an email to the address you set the account up with (make sure to check your junk!). This email will have a link to the subscription and will be available to play straight away. You just have to make sure you are logged into the website on whichever device you would like to play the video from. 
 B) Return to the website, make sure that you are logged in by checking the top left corner. Head to either the Complete Programme, Second Trimester or Third Trimester page and the videos will have only a play button on it. Press this and get practising! Please note, if you have purchased the Complete Programme, you will have to go via that programme page - you cannot access the videos via the Second or Third Trimester pages. 
 
If the above two options haven't worked, then we recommend:

- Double checking you are definitely logged in to the website. You will be able to tell because the button on the top left corner will either say "Log In" or the username you created when you set up your account. If it's the former, press that button and log in using your details.
- If you are definitely logged in using the same details then double check the payment went through (sometimes PayPal can be a little bit funny!)
- Double check that your subscription has not expired.
- If none of those options are the case then email hello@gracehurry.com (mailto:hello@gracehurry.com?subject=On%20Demand%20Video%20Not%20Working)and we will do our best to troubleshoot or offer a refund.

Question 9

How do I get in touch?

Accepted Answer

If you have other questions we haven't tackled here then please get in touch.

Email hello@gracehurry.com (hello@gracehurry.com)and we'll do what we can to help.

GRACE

HURRY

PILATES